{"id":31516,"date":"2026-09-08T14:09:27","date_gmt":"2026-09-08T14:09:27","guid":{"rendered":"https:\/\/graindesail.com\/?page_id=31516"},"modified":"2026-09-17T12:57:01","modified_gmt":"2026-09-17T12:57:01","slug":"droit-de-retractation","status":"publish","type":"page","link":"https:\/\/graindesail.com\/fr\/droit-de-retractation\/","title":{"rendered":"Exercer son droit de r\u00e9tractation"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"31516\" class=\"elementor elementor-31516\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a791706 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a791706\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-da63650\" data-id=\"da63650\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-94a14df elementor-widget elementor-widget-heading\" data-id=\"94a14df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Exercer mon droit de r\u00e9tractation<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15c3e51 elementor-widget elementor-widget-text-editor\" data-id=\"15c3e51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">Vous souhaitez exercer votre droit de r\u00e9tractation concernant une commande pass\u00e9e sur notre boutique en ligne ?<\/p><p class=\"isSelectedEnd\">Conform\u00e9ment \u00e0 la r\u00e9glementation en vigueur, vous pouvez nous transmettre votre demande directement en ligne \u00e0 l&#8217;aide du formulaire ci-dessous.<\/p><p>Le droit de r\u00e9tractation s&#8217;exerce dans les conditions et limites pr\u00e9vues par les <a href=\"https:\/\/graindesail.com\/fr\/conditions-generales-de-vente\/\">Conditions G\u00e9n\u00e9rales de Vente de Grain de Sail.<\/a> (Article 17)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb5ced8 elementor-widget elementor-widget-heading\" data-id=\"fb5ced8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Votre demande de r\u00e9tractation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f32b83 elementor-widget elementor-widget-text-editor\" data-id=\"6f32b83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">Merci de compl\u00e9ter les informations ci-dessous afin que nous puissions identifier votre commande et traiter votre demande.<\/p><p class=\"isSelectedEnd\"><strong>Apr\u00e8s l&#8217;envoi du formulaire, vous recevrez automatiquement un e-mail confirmant la r\u00e9ception de votre demande, avec la date de sa transmission.<\/strong><\/p><p class=\"isSelectedEnd\">Votre demande sera ensuite examin\u00e9e par notre service client, qui vous indiquera les modalit\u00e9s de retour applicables \u00e0 votre commande.<\/p><p><em>Le droit de r\u00e9tractation ne s&#8217;applique pas \u00e0 certains produits ou situations pr\u00e9vus par la r\u00e9glementation. Les conditions applicables sont pr\u00e9cis\u00e9es dans nos Conditions G\u00e9n\u00e9rales de Vente.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11a743d elementor-widget elementor-widget-wpforms\" data-id=\"11a743d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpforms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"wpforms-container wpforms-container-full wpforms-render-modern\" id=\"wpforms-31507\"><form id=\"wpforms-form-31507\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"31507\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/fr\/wp-json\/wp\/v2\/pages\/31516\" data-token=\"392eec7c81e7b3545e79ba312bfe086a\" data-token-time=\"1792907578\"><noscript class=\"wpforms-error-noscript\">Veuillez activer JavaScript dans votre navigateur pour remplir ce formulaire.<\/noscript><div id=\"wpforms-error-noscript\" style=\"display: none;\">Veuillez activer JavaScript dans votre navigateur pour remplir ce formulaire.<\/div><div class=\"wpforms-field-container\"><div id=\"wpforms-31507-field_1-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"1\"><fieldset><legend class=\"wpforms-field-label\">Nom <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><div class=\"wpforms-field-row wpforms-field-large\"><div class=\"wpforms-field-row-block wpforms-first wpforms-one-half\"><input type=\"text\" id=\"wpforms-31507-field_1\" class=\"wpforms-field-name-first wpforms-field-required\" name=\"wpforms[fields][1][first]\" aria-errormessage=\"wpforms-31507-field_1-error\" required><label for=\"wpforms-31507-field_1\" class=\"wpforms-field-sublabel after\">Pr\u00e9nom<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"text\" id=\"wpforms-31507-field_1-last\" class=\"wpforms-field-name-last wpforms-field-required\" name=\"wpforms[fields][1][last]\" aria-errormessage=\"wpforms-31507-field_1-last-error\" required><label for=\"wpforms-31507-field_1-last\" class=\"wpforms-field-sublabel after\">Nom<\/label><\/div><\/div><\/fieldset><\/div><div id=\"wpforms-31507-field_2-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-31507-field_2\">E-mail <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-31507-field_2\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][2]\" spellcheck=\"false\" aria-errormessage=\"wpforms-31507-field_2-error\" required><\/div>\t\t<div id=\"wpforms-31507-field_3-container\"\n\t\t\tclass=\"wpforms-field wpforms-field-text\"\n\t\t\tdata-field-type=\"text\"\n\t\t\tdata-field-id=\"3\"\n\t\t\t>\n\t\t\t<label class=\"wpforms-field-label\" for=\"wpforms-31507-field_3\" >commande  la<\/label>\n\t\t\t<input type=\"text\" id=\"wpforms-31507-field_3\" class=\"wpforms-field-medium\" name=\"wpforms[fields][3]\" >\n\t\t<\/div>\n\t\t<div id=\"wpforms-31507-field_4-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-31507-field_4\">Num\u00e9ro de commande <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-31507-field_4\" class=\"wpforms-field-large wpforms-field-required wpforms-limit-characters-enabled\" data-form-id=\"31507\" data-field-id=\"4\" data-text-limit=\"5\" name=\"wpforms[fields][4]\" aria-errormessage=\"wpforms-31507-field_4-error\" aria-describedby=\"wpforms-31507-field_4-description\" maxlength=\"5\" required><div id=\"wpforms-31507-field_4-description\" class=\"wpforms-field-description\">Exemple : 12345<\/div><\/div><div id=\"wpforms-31507-field_7-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"7\"><label class=\"wpforms-field-label\" for=\"wpforms-31507-field_7\">Date de la commande <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-31507-field_7\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][7]\" aria-errormessage=\"wpforms-31507-field_7-error\" aria-describedby=\"wpforms-31507-field_7-description\" required><div id=\"wpforms-31507-field_7-description\" class=\"wpforms-field-description\">Exemple : JJ\/MM\/AAA<\/div><\/div><div id=\"wpforms-31507-field_5-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-31507-field_5\">Produits concern\u00e9s <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-31507-field_5\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][5]\" aria-errormessage=\"wpforms-31507-field_5-error\" aria-describedby=\"wpforms-31507-field_5-description\" required><div id=\"wpforms-31507-field_5-description\" class=\"wpforms-field-description\">Indiquez le ou les produits concern\u00e9s ainsi que les quantit\u00e9s.<\/div><\/div><div id=\"wpforms-31507-field_6-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"6\"><label class=\"wpforms-field-label\" for=\"wpforms-31507-field_6\">Motif de la r\u00e9tractation<\/label><input type=\"text\" id=\"wpforms-31507-field_6\" class=\"wpforms-field-large\" name=\"wpforms[fields][6]\" aria-errormessage=\"wpforms-31507-field_6-error\" ><\/div><div id=\"wpforms-31507-field_8-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-id=\"8\"><fieldset><legend class=\"wpforms-field-label\">Confirmation  <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-31507-field_8\" class=\"wpforms-field-required\" data-choice-limit=\"2\"><li class=\"choice-3 depth-1\"><input type=\"checkbox\" id=\"wpforms-31507-field_8_3\" data-rule-check-limit=\"true\" name=\"wpforms[fields][8][]\" value=\"Je confirme exercer mon droit de r\u00e9tractation concernant la commande indiqu\u00e9e ci-dessous\" aria-errormessage=\"wpforms-31507-field_8_3-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-31507-field_8_3\">Je confirme exercer mon droit de r\u00e9tractation concernant la commande indiqu\u00e9e ci-dessous<\/label><\/li><li class=\"choice-4 depth-1\"><input type=\"checkbox\" id=\"wpforms-31507-field_8_4\" data-rule-check-limit=\"true\" name=\"wpforms[fields][8][]\" value=\"J&#039;ai pris connaissance des conditions applicables au droit de r\u00e9tractation.\" aria-errormessage=\"wpforms-31507-field_8_4-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-31507-field_8_4\">J'ai pris connaissance des conditions applicables au droit de r\u00e9tractation.<\/label><\/li><\/ul><\/fieldset><\/div><script>\n\t\t\t\t( function() {\n\t\t\t\t\tconst style = document.createElement( 'style' );\n\t\t\t\t\tstyle.appendChild( document.createTextNode( '#wpforms-31507-field_3-container { position: absolute !important; overflow: hidden !important; display: inline !important; height: 1px !important; width: 1px !important; z-index: -1000 !important; padding: 0 !important; } #wpforms-31507-field_3-container input { visibility: hidden; } #wpforms-conversational-form-page #wpforms-31507-field_3-container label { counter-increment: none; }' ) );\n\t\t\t\t\tdocument.head.appendChild( style );\n\t\t\t\t\tdocument.currentScript?.remove();\n\t\t\t\t} )();\n\t\t\t<\/script><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"31507\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/graindesail.com\/fr\/wp-json\/wp\/v2\/pages\/31516\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-31507\" class=\"wpforms-submit\" data-alt-text=\"Envoi...\" data-submit-text=\"Confirmer ma demande de r\u00e9tractation\" aria-live=\"assertive\" value=\"wpforms-submit\">Confirmer ma demande de r\u00e9tractation<\/button><img decoding=\"async\" data-src=\"https:\/\/graindesail.com\/wp-content\/plugins\/wpforms-lite\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner lazyload\" style=\"--smush-placeholder-width: 26px; --smush-placeholder-aspect-ratio: 26\/26;display: none;\" width=\"26\" height=\"26\" alt=\"Chargement en cours\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\"><\/div><\/form><\/div>  <!-- .wpforms-container -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c41f6bd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c41f6bd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-999a6d5\" data-id=\"999a6d5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Exercer mon droit de r\u00e9tractation Vous souhaitez exercer votre droit de r\u00e9tractation concernant une commande pass\u00e9e sur notre boutique en ligne ? Conform\u00e9ment \u00e0 la r\u00e9glementation en vigueur, vous pouvez nous transmettre votre demande directement en ligne \u00e0 l&#8217;aide du formulaire ci-dessous. Le droit de r\u00e9tractation s&#8217;exerce dans les conditions et limites pr\u00e9vues par les [&hellip;]<\/p>\n","protected":false},"author":50,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-31516","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Exercer son droit de r\u00e9tractation - GDS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/graindesail.com\/fr\/droit-de-retractation\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Exercer son droit de r\u00e9tractation - GDS\" \/>\n<meta property=\"og:description\" content=\"Exercer mon droit de r\u00e9tractation Vous souhaitez exercer votre droit de r\u00e9tractation concernant une commande pass\u00e9e sur notre boutique en ligne ? Conform\u00e9ment \u00e0 la r\u00e9glementation en vigueur, vous pouvez nous transmettre votre demande directement en ligne \u00e0 l&#8217;aide du formulaire ci-dessous. 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